Shipping policy
Order Processing
Orders are usually processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a confirmation email with tracking information, where available.
Shipping Destinations
We currently ship to selected international markets, including:
- Australia
- Europe
- United Kingdom
- United States
Availability may vary depending on your location and local import restrictions.
Estimated Delivery Times
Estimated delivery times depend on the destination country and the shipping carrier.
For Australian orders, estimated delivery is usually:
Australia: 2–5 business days after dispatch
For other international orders, estimated delivery is usually:
Europe: 2–5 business days after dispatch
United Kingdom: 2–5 business days after dispatch
United States: 2–5 business days after dispatch
Please note that delivery times are estimates only and may vary due to customs processing, carrier delays, public holidays, weather conditions, or other circumstances outside our control.
Free Shipping
We offer Free shipping on all orders over 50€ or equivalent in other currencies.
Tracking
Once your order has been shipped, you will receive a tracking link by email, where tracking is available.
Please allow up to 48 hours for tracking information to update after dispatch.
Customers are responsible for ensuring that the product can legally be imported into their country, state, or territory.
Age Restricted Product — 18+ Only
Kōri Knives are sold strictly to customers aged 18 years or older.
By placing an order, you confirm that you are at least 18 years of age and legally permitted to purchase and possess kitchen knives in your location.
Our knives are sold exclusively for lawful kitchen, cooking, culinary, and food preparation purposes.
Incorrect Shipping Information
Please ensure that your shipping address is complete and accurate before placing your order.
Kōri Knives is not responsible for delays, failed deliveries, or lost parcels caused by incorrect or incomplete shipping details provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to update the address before dispatch, but we cannot guarantee changes once the order has been processed.
Lost, Delayed, or Damaged Orders
If your order is significantly delayed, lost in transit, or arrives damaged, please contact us at:
Please include your order number, full name, and any relevant photos if the item arrived damaged.
We will review the case and work with the shipping carrier or fulfilment partner to find a suitable solution.
Delivery Refusal or Failed Delivery
If a parcel is refused, unclaimed, or returned due to failed delivery attempts, incorrect address information, any additional shipping costs may be deducted from the refund where applicable.
Contact
For shipping questions, please contact us at:
Kōri Knives
Email: info@koricircle.com
